1. Do you accept returns or exchanges?
For hygienic and quality reasons, Zamiellion does not accept returns and exchnages at this time. Each jewelry piece is carefully inspected before shipment. If you have any issues with your items, please email info@zamiellion.com within 3 days of delivery for a resolution. Please review our full refunds and returns policy here.

2. How long will shipping take?
Our processing and shipping time is 7–10 business days total (excluding weekends and holidays).

3. Do you ship internationally?
Currently, Zamiellion does not ship internationally.

4. What are your business hours?
Our online store is always open. Customer support is available Monday–Friday, 9 AM to 5 PM EST. Messages received outside these hours will be answered on the next business day. Contact us here.

5. What materials do you use for jewelry?
Our materials include stainless steel, sterling silver, gold-filled, gold vermeil, gold-plated, and solid gold pieces. Material details are listed on each product page so you know exactly what you're purchasing.

6. Will my jewelry tarnish?
Solid gold, gold filled, and stainless steel pieces are highly resistant to tarnish. Gold plated items may require more care to preserve their finish. Please refer to our Jewelry Care Guide for details.

7. Can I shower or swim in my jewelry?
Yes. Our jewelry is water-resistant and can be worn during everyday activities, including showering and swimming. However, frequent exposure to chlorine, saltwater, soaps, lotions, and other chemicals may affect the finish over time. To keep your jewelry looking its best, we recommend rinsing and drying it after water exposure and storing it properly when not in use. Please refer to our Jewelry Care Guide for details.

8. Are your jewelry pieces hypoallergenic?Yes. Most of our jewelry is crafted from hypoallergenic materials such as stainless steel, gold plated, gold-filled, and solid gold, making them suitable for many people with sensitive skin. However, individual sensitivities can vary, so we recommend reviewing the material details listed on each product page before purchasing.

9. How should I store my jewelry?
Always store jewelry in a soft pouch or jewelry box. For plated pieces, airtight pouches or anti-tarnish strips are best. Please refer to our Jewelry Care Guide for details.

10. How do I know my jewelry size?
We provide sizing details for all jewelry in each product description. Please refer to our Jewelry Sizing Guide for details.

11. How do I care for my jewelry?
Use a soft cloth to wipe your jewelry after each wear. Avoid perfumes, lotions, and chemicals. See our Jewelry Care Guide for detailed instructions.

12. What makes Zamiellion jewelry different?
Zamiellion curates bold, statement jewelry and elevated essentials designed for presence. Each piece balances refined craftsmanship with modern edge, made to be worn everyday and everywhere.