1. Do you accept returns or exchanges?
For hygienic and quality reasons, Zamiellion does not accept returns and exchnages at this time. Each hair extension and jewelry piece is carefully inspected before shipment. If you have any issues with your items, please email info@zamiellion.com within 3 days of delivery for a resolution. Please review our full refunds and returns policy here.

2. How long will shipping take?
Our processing and shipping time is 7–10 business days total (excluding weekends and holidays).

3. Do you ship internationally?
Currently, Zamiellion does not ship internationally.

4. What are your business hours?
Our online store is always open. Customer support is available Monday–Friday, 9 AM to 5 PM EST. Messages received outside these hours will be answered on the next business day. Contact us here.

5. What type of hair do you offer?
Zamiellion offers 100% raw and virgin human hair.

6. What is the difference between raw hair and virgin hair?
Raw hair is completely unprocessed and comes directly from donors with no steam processing or pattern alteration. Virgin hair is also unprocessed chemically but may be lightly steamed to achieve a consistent texture. Both are high-quality, but raw hair is the most natural form.

7. What does “raw" hair mean?
Raw hair means 100% human hair that is unprocessed and has not been chemically altered. It is cut directly from a donor and wefted for extensions.

8. What does “virgin" hair mean?
Virgin hair means 100% human hair that has not been chemically processed, dyed, bleached, or altered in any way. It is collected from a single donor and maintains its natural softness and pattern. It is often steamed with high temperature water to create more uniform cuticles.

9. Can raw and virgin hair be dyed or bleached?
Yes. Our raw and virigin hair can be dyed, bleached, and styled just like natural hair. Because virgin hair has not been chemically treated, it responds well to coloring when done properly. For best results, professional coloring is recommended.

10. Which is better, raw hair or virgin hair?
Neither is “better” — it depends on preference. Raw hair is generally considered the highest quality human hair available because it is collected from a single donor and undergoes zero to minimal processing. It offers superior longevity, natural movement, and versatility. Virgin hair is also high quality and is typically more uniform in texture and appearance. The best choice depends on your desired look, budget, and maintenance preferences.

11. How long does raw and virgin hair last?
With proper care, raw hair can last 2–3+ years. Longevity depends on maintenance and frequency of wear. Virgin hair typically lasts 1–2 years. Longevity depends on maintenance and how often the hair is worn.

12. Does virgin hair require different care than raw hair?
No. Both should be treated like natural hair. Use sulfate-free products, keep it moisturized, and avoid excessive heat.

13. Will all bundles look the same?
For raw hair, no, because the hair is raw and unprocessed. Slight variations in texture, color, and pattern are normal and expected. Virgin hair bundles are typically more uniform and look the same.

14. How many bundles do I need?
For a full install:

• 10”–16”: 2–3 bundles (depending on desired volume)
• 18”–24”: 3–4 bundles (depending on desired volume)
• 26”+: 4 or more bundles for very full volume

15. How should I care for my hair extensions?
Use sulfate-free products, keep the hair moisturized, and limit excessive heat. Treat the hair as you would your natural hair.

16. Does the hair shed or tangle?
Minimal shedding is normal for both raw and virgin hair. Proper care, sealing wefts if desired, and regular maintenance will reduce shedding and tangling.

17. Can I reuse the hair?
Yes. Raw and virgin hair is reusable and can be reinstalled multiple times with proper care.

18. What makes Zamiellion hair different?
Zamiellion hair is carefully sourced for quality, fullness, and longevity. Each bundle is selected to deliver a natural, full look with consistent performance over time.

19. What materials do you use for jewelry?
Our jewelry is crafted from stainless steel, gold filled, and solid gold.

20. Will my jewelry tarnish?
Solid gold, gold filled, and stainless steel pieces are highly resistant to tarnish. Gold plated items may require more care to preserve their finish. Please refer to our Jewelry Care Guide for details.

21. Can I shower or swim in my jewelry?
Essentially, yes for specific types of metals. We recommend removing gold plated jewelry before showering, swimming, or exercising. Stainless steel and solid gold pieces are more durable but still last longer with care. Please refer to our Jewelry Care Guide for details.

22. How should I store my jewelry?
Always store jewelry in a soft pouch or jewelry box. For plated pieces, airtight pouches or anti-tarnish strips are best.

23. How do I know my jewelry size?
We provide sizing details for all jewelry in each product description. Please refer to our Jewelry Sizing Guide for details.

24. How do I care for my jewelry?
Use a soft cloth to wipe your jewelry after each wear. Avoid perfumes, lotions, and chemicals. See our Jewelry Care Guide for detailed instructions.

25. What makes Zamiellion jewelry different?
Zamiellion curates bold, statement jewelry and elevated essentials designed for presence. Each piece balances refined craftsmanship with modern edge, made to be worn every day and everywhere.